Shipping policy
📦 SHIPPING POLICY
Motumal® (motumal.in)
Effective Date:
1. Pan-India Shipping
Motumal® proudly delivers across India.
We offer reliable Pan-India shipping starting at ₹49, even for single-piece orders.
Shipping charges (if applicable) will be clearly shown at checkout before payment.
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2. Order Processing Time
* Orders are processed within 1–3 business days after payment confirmation.
* Orders are not processed on Sundays or public holidays.
Once dispatched, customers will receive tracking details via SMS / Email / WhatsApp (if applicable).
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3. Estimated Delivery Time
* Metro Cities: 3–6 business days
* Other Locations: 4–8 business days
* Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary depending on courier partner and location.
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4. Shipping Delays
Delays may occur due to:
* High order volume
* Weather conditions
* Courier operational issues
* Government restrictions or unforeseen events
Motumal® is not liable for delays caused by third-party courier services.
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5. Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
If incorrect address leads to return or failed delivery, re-shipping charges may apply.
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6. Undelivered / RTO (Return to Origin)
If a COD order is refused or not accepted:
- The customer may be required to pay advance shipping charges for re-dispatch.
* Motumal® reserves the right to restrict COD facility for repeated RTO cases. -
CANCELLATION POLICY
Motumal® (motumal.in)
Effective Date: [Date Add Karein]⸻
1. Order Cancellation by Customer
* Orders can be cancelled only before dispatch.
* Once the order is shipped, cancellation is not allowed.To cancel an order before dispatch, contact support immediately via WhatsApp: 8219558436.
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2. Cancellation by Motumal®
Motumal® reserves the right to cancel an order under the following circumstances:
* Product out of stock
* Pricing or technical error
* Fraudulent or suspicious transaction
* Incomplete customer informationIf cancelled by us, the full amount paid (excluding payment gateway charges, if applicable) will be refunded.
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3. Refund for Cancelled Orders
Refunds (if applicable) will be processed within 5–7 business days to the original payment method.
COD orders that are cancelled before dispatch will not incur any charge.
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🏆 LOWEST PRICE GUARANTEE – TERMS & CONDITIONS
Motumal® (motumal.in)
Effective Date: [Date Add Karein]⸻
Motumal® is committed to offering competitive wholesale pricing across India.
Our Lowest Price Guarantee is subject to the following terms:
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1. Eligibility Criteria
The product must:
* Be identical (same brand, model, size, specifications)
* Be available on a major Indian e-commerce platform
* Be in stock at the time of comparison
* Not be part of flash sale, clearance, or limited-time promotional offers⸻
2. Verification Process
Customers must provide:
* Screenshot of competitor listing
* Active product link
* Visible price including shippingMotumal® reserves the right to verify authenticity before approval.
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3. Exclusions
The guarantee does not apply to:
* Marketplace sellers with unverified ratings
* International websites
* Coupon-based or bank-offer discounts
* Bundle offers or combo pricing
* Clearance / liquidation stock⸻
4. Decision Authority
Final decision regarding price match approval lies solely with Motumal®.
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5. Policy Modification
Motumal® reserves the right to modify or discontinue the Lowest Price Guarantee program without prior notice.
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🔥 Strategic Advice
Ab aapke paas:
✔ Refund & Return Policy
✔ Shipping Policy
✔ Cancellation Policy
✔ Lowest Price Guarantee TermsYe 4 legal pillars mil gaye hain — jo aapko:
* Fraud protection
* Legal safety
* Wholesale model protection
* Customer clarity