Refund policy

Refund & Return Policy

Motumal® (motumal.in)
Effective Date: [Aaj ki Date Daalein]

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1. Our Business Model

Motumal® operates on a high-volume, low-margin wholesale pricing model to provide customers across India with the lowest possible rates.

To maintain fairness and sustainability, we follow a strict but transparent return and refund policy.

By placing an order on motumal.in, you agree to the terms mentioned below.

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2. Eligibility for Return / Replacement

Returns or replacements are accepted ONLY under the following conditions:

* The product is physically damaged during transit.
* The product has a manufacturing defect.
* You received the wrong product.
* Items or accessories are missing from the package.

📌 Important: Replacement will be prioritized. Refund will only be processed if replacement is not possible due to stock unavailability.

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3. Mandatory Unboxing Video Policy

To ensure transparency and prevent misuse:

A proper unboxing video is mandatory to claim any damage, defect, or missing item.

Video Requirements:
1. The video must start before opening the outer packaging.
2. The shipping label must be clearly visible.
3. The video must be continuous (single shot), without cuts or edits.
4. The damage or defect must be clearly shown.

⚠ Claims without a valid, uncut unboxing video may not be eligible for approval.

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4. Reporting Timeline

Any issue must be reported within 24 hours of delivery.

The 24-hour period starts from the time the order is marked as “Delivered” by the courier partner.

Requests raised after 24 hours will not be entertained.

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5. Non-Returnable Situations

Returns will NOT be accepted in the following cases:

* Change of mind (color, design, size preference)
* Minor damage to outer packaging (if product inside is safe)
* Used, washed, altered, or tampered products
* Products without original packaging
* Clearance or special sale items
* Claims without proper unboxing video proof

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6. Return & Verification Process

* Once your claim is approved, we will arrange a reverse pickup (if serviceable in your area).
* In non-serviceable areas, customers may be required to self-ship the product. Courier charges will be reimbursed only if the claim is approved.
* After receiving the returned product at our warehouse, it will undergo quality inspection.
* If the product is found used, damaged intentionally, or tampered, the return will be rejected.

Motumal® reserves the right to reject any fraudulent or invalid claims after verification.

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7. Refund Process

* Refund will be processed only after successful quality check.
* Refunds will be issued to the Original Payment Method or Motumal Wallet (as applicable).
* Refund timeline: 5–7 business days after approval.
* Shipping charges (₹49) are non-refundable.

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8. Cancellation Policy

* Orders can be cancelled only before dispatch.
* Once shipped, cancellation is not allowed.

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9. Force Majeure

Motumal® shall not be held liable for delays or damages caused due to courier mishandling beyond control, natural calamities, strikes, government restrictions, or unforeseen circumstances.

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10. Contact Information

For return requests or support:

📧 Email: [support@motumal.in add karein]
📲 WhatsApp: 8219558436
🌐 Website: motumal.in