Privacy policy

Refund & Return Policy (Draft for Motumal.in)
At Motumal.in, we are committed to providing you with high-quality products at unbeatable wholesale prices. Because we operate on a minimum margin model to give you the best rates, we have a strict policy to ensure fairness for all customers.
Please read our policy carefully before placing an order.
1. Eligibility for Return/Exchange
Returns or exchanges are ONLY accepted under the following conditions:
• Damaged Product: The product received is broken or physically damaged during transit.
• Defective Product: The product is not working (manufacturing defect).
• Wrong Product: You received a different product than what you ordered.
• Missing Items: Parts or accessories are missing from the package.
2. The "No Unboxing Video, No Claim" Policy (MANDATORY)
To prove that the damage or issue happened before the product reached you, we require a proper unboxing video.
• Requirement: You must record a video while opening the parcel for the first time.
• Video Guidelines:
1. Start the video before opening the outer packaging/seal.
2. Show the shipping label clearly.
3. The video must be continuous (single shot) with no cuts or edits.
4. Show the damage or defect clearly in the video.
• Note: Claims without a valid, uncut unboxing video will be rejected immediately.
3. What is NOT Covered? (Non-Returnable)
We do not accept returns for the following reasons:
• "Change of Mind": You simply didn't like the product, color, or design after receiving it.
• Minor Packaging Issues: Slight damage to the outer box (as long as the product inside is safe) is not eligible for return, as this can happen during shipping.
• Used Products: If the product has been used, washed, or altered.
4. Reporting Timeline
Any issue must be reported to our support team within 24 hours of delivery. Requests made after 24 hours will not be entertained.
5. Refund Process
• Once your return is approved (based on the video proof), we will initiate a Reverse Pickup (if available in your area).
• After the product reaches our warehouse and passes the quality check, the refund will be processed.
• Refund Mode: Refunds will be credited to your Original Payment Method.